POLICY

TERMS AND CONDITIONS:

Some may feel that detailing the terms and conditions of doing business is just legal mumbo jumbo (and in some instances, we agree). However, before doing any work with Pure Black Inc. please be acquainted with these policies. It will make life easier for everyone involved, and we want your life to be easy.

These policies are applicable to our custom production work. For our online shop policies, please click here.

DISCUSSING PROJECTS:

Before we can begin any custom project, we need to determine all of the stipulations involved. What are we making? Which machine are we using? How big? What material? How many? (You get the idea, yeah?).  Please consider these items in advance to help streamline the process. We are happy to help you with any part of this process, but be aware that excessive back and forth is time consuming, and asking us to present and price out every possible option under the sun can be cumbersome.

PRODUCTS AND MARKETING:

Some production discussions are a little more complex than others. Things like complete product planning, wholesale/manufacturing assistance, strategy and marketing, which require our utmost concentration and undivided attention. This type of consultation may be considered billable hours, and you will be advised of such in advance.

PRICING:

Is determined on a per job basis. This is custom work, so with no set products, there are no set prices. Once it’s determined exactly what’s being done, you’ll get numbers on the job and then go from there. We can tell you upfront that our estimates are always reasonable. We price competitively and will beat any written estimate for matching job specifications.

PRINT SETUP:

When running a job, no file will be passed from email to print. It will always go through a conversion and setup. Setup involves preparing the file, as well as preparing for print, and this takes time, sometimes requiring a “setup fee”. You’ll be notified whether this fee applies in advance. When the file is prepped for print, you will receive a preview (or “proof”) prior to print. This will define things like… what we’re printing, on what material, how big, and how many. Look this over carefully and respond at your earliest convenience. We will not go print without a “sign off” on this email.

“SIGNING OFF” ON WORK:

Prior to production, you will receive an email with visual and/or written proof for print, which confirms the items to be produced and all project stipulations. By responding to this email with a yes, go, affirmative, green light or any other written acceptance of the project stipulations, you assume all quoted fees for the design and production. NO QUESTIONS ASKED. This company assumes no responsibility for any discrepancies not spotted in the design proof, so PLEASE look them over carefully!

COPYRIGHT:

All content contained on this website as well as content submitted to clients via email (including attachments, renderings, previews, and all other files) is copyright Pure Black Inc. and is not to be used, recreated, or reproduced in any way without written consent from it’s rightful owner. A “file setup fee” is not considered a payment for ownership of the design itself, but for it’s setup. Unauthorized use of any of the above listed types of files, designs, and/or content, including the likeness of which, will be considered infringement.

RETURNS/REPLACEMENTS:

Being that everything we produce is custom made, we do not offer returns. If you receive work that is not consistent with the project stipulations, let it be known within 10 business days of receipt. This is a rare occurrence, but when it does happen it will be made right. Your replacements will be moved to the front of production queue. After 10 business days we reserve the right to decline replacements so please inspect the work in a timely fashion.

SUPPLIED MATERIALS:

This company assumes no responsibility for damaged or lost customer supplied materials. We assume no responsibility for error prints or mistakes on customer supplied materials. Apologies for any inconvenience this may cause, but in order to provide the most competitive pricing possible, we must remove ourselves from liability for replacing materials.
***This includes any delivered weapons for engraving, please be advised.

TURNAROUND:

This place works quick and smart, but it ain’t a fast food joint. There are quite a few variables that go into the time line for production, so if you have a rush job, please be upfront about your deadline. You’ll get a realistic turnaround estimate for your job and whether it’s even possible. Please be advised you might pay rush fees to be moved ahead of other work, and may need to pay additional shipping fees for materials not in stock.

DEADLINES:

Please be aware that here, the term “deadline” means “by this date or the job is dead.” Do not use this word unless it applies. No project is slept on so don’t rush it for no reason.

DEPOSIT:

On some projects over $500 we will request a deposit of 50%, which can be paid in any form listed below. In the event of a cancellation or last minute change, you’ll be refunded whatever portion of the deposit is possible, after material, shipping and production time has been accounted for.

PAYMENT:

To get your job rolling you must supply a valid debit/credit card in advance, with enough room to have the total project price authorized on the card. Once that is secured, you’re welcome to pay by any means you prefer, whether using the supplied card, check, Paypal, money order, precious metals, foot rubs, arcade tokens or cold hard cash.

PAYMENT TERMS:

We offer Net30 terms on invoices to eligible businesses and individuals. Payments not received within 30 days from the date of the invoice will be subject to a 5% late fee. Payments not received within 60 days will be subject to a 10% late fee. Payments not received within 90 days will be subject to a 20% late fee and will be handed over to our collection agency.

If you have any questions, feel free to call or email.

Thanks for reading. Look forward to working with you soon!